Privacy policy

PRIVACY POLICY

Effective Date: July 1 2026

SmartCom Tashkent LLC ("SmartCom," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use https://smartcomglobal.com (the "Website"), our software platform, APIs, mobile applications, AI services, and any related products or services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

 
1. Company Information

SmartCom Tashkent LLC

Website:

https://smartcomglobal.com

Support Email:

[email protected]

Notice Address:

121 W Lexington Dr., Office 422

Glendale, California 91203

United States

 
2. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

the Website;
customer accounts;
AI voice agents;
AI chat agents;
mobile applications;
APIs;
integrations;
SMS communications;
voice communications;
customer support;
marketing communications;
all SmartCom cloud services.
This Privacy Policy does not apply to third-party websites or services that are not owned or controlled by SmartCom.

 
3. Information We Collect

We may collect the following categories of information.

Personal Information

Depending on how you use the Services, we may collect:

full name;
company name;
email address;
telephone number;
mailing address;
billing address;
payment information;
username;
job title;
profile information.
 
Account Information

When you create an account, we may collect:

account credentials;
encrypted passwords;
organization details;
subscription information;
user permissions;
authentication logs.
 
AI Interaction Data

When you interact with AI-powered Services, we may process:

prompts;
AI conversations;
chat history;
voice recordings;
call recordings;
transcriptions;
uploaded documents;
generated responses;
workflow data;
scheduling information.
 
Technical Information

We automatically collect certain technical information including:

IP address;
browser type;
operating system;
device identifiers;
language preferences;
time zone;
access dates;
diagnostic logs;
error reports;
usage statistics.
 
Cookies and Tracking Technologies

We use:

cookies;
web beacons;
pixels;
analytics technologies;
session identifiers;
local storage.
These technologies help us:

authenticate users;
remember preferences;
improve performance;
analyze usage;
protect against fraud;
personalize the user experience.
 
4. How We Use Information

We use collected information to:

provide the Services;
authenticate users;
manage subscriptions;
process payments;
respond to customer support requests;
improve AI models used to provide customer-specific services;
maintain security;
detect fraud;
troubleshoot issues;
develop new features;
send administrative communications;
send service updates;
comply with legal obligations;
enforce our agreements.
We do not sell your personal information.

 
5. AI Processing

Our Services include artificial intelligence technologies that process information provided by Customers and End Users.

AI processing may include:

natural language understanding;
speech recognition;
voice synthesis;
conversation analysis;
workflow automation;
scheduling;
summarization;
translation;
content generation.
Customers remain responsible for reviewing AI-generated outputs before relying upon them.

 
6. Voice Calls, SMS, and Communications

Certain Services process:

telephone calls;
SMS messages;
emails;
chat conversations;
voice recordings;
transcriptions.
Customers are responsible for obtaining any legally required notices and consents before recording or processing communications.

 
7. Payment Information

Payments are processed through third-party payment providers.

SmartCom does not store complete credit card numbers or payment credentials unless required for billing administration.

Payment information is handled in accordance with applicable payment industry standards.

 
8. Third-Party Integrations

Customers may choose to connect third-party services including:

CRM platforms;
calendar providers;
telephony providers;
messaging platforms;
payment providers;
cloud storage services;
productivity applications;
analytics services.
Information shared with third-party providers is governed by their respective privacy policies.

 
9. Google Workspace APIs

If Customers connect Google Workspace services, SmartCom processes Google Workspace data solely to provide requested functionality.

SmartCom does not use Google Workspace API data to develop, improve, or train generalized artificial intelligence or machine learning models.

 
10. How We Share Information

We may share information with:

cloud hosting providers;
payment processors;
customer support providers;
communication providers;
analytics providers;
infrastructure providers;
professional advisers;
legal authorities when required by law;
successors in the event of a merger, acquisition, financing, or sale of assets.
We do not sell personal information to third parties.

 
11. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information.

These safeguards may include:

encryption;
secure authentication;
access controls;
monitoring;
audit logging;
firewalls;
network security;
employee training.
No system can guarantee absolute security.

 
12. Data Retention

We retain information only as long as reasonably necessary to:

provide the Services;
comply with legal obligations;
resolve disputes;
enforce agreements;
maintain business records.
Upon account termination, information may be deleted or anonymized unless retention is required by law.

 
13. International Data Transfers

SmartCom primarily stores and processes information in the United States.

By using the Services, you acknowledge that your information may be transferred to and processed in countries where data protection laws may differ from those of your jurisdiction.

Where required, SmartCom implements appropriate safeguards for international data transfers.

 
14. Your Privacy Rights

Depending on your location, you may have rights to:

access your information;
correct inaccurate information;
delete personal information;
restrict processing;
object to certain processing;
withdraw consent where applicable;
receive a portable copy of your information.
Requests may be submitted to:

[email protected]

 
15. California Privacy Rights

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

know what personal information is collected;
request deletion of personal information;
request correction of inaccurate personal information;
limit certain uses of sensitive personal information where applicable;
not be discriminated against for exercising privacy rights.
SmartCom does not sell or share personal information for cross-context behavioral advertising.

 
16. European Privacy Rights

Where applicable under the General Data Protection Regulation (GDPR), individuals may exercise rights including:

access;
rectification;
erasure;
restriction;
objection;
data portability.
Where SmartCom acts as a processor on behalf of a Customer, requests should generally be directed to the applicable Customer.

 
17. Children's Privacy

The Services are intended for business use and are not directed to children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

 
18. Marketing Communications

We may send:

product updates;
newsletters;
service announcements;
promotional communications.
Recipients may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

Administrative and security-related communications may still be sent.

 
19. Cookies

We use cookies to:

maintain sessions;
improve security;
remember preferences;
analyze usage;
improve functionality.
Most browsers allow users to disable cookies, although doing so may affect certain features of the Services.

 
20. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

The updated version will be posted on the Website together with the revised Effective Date.

Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

 

21. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

SmartCom Tashkent LLC

Website:

https://smartcomglobal.com

Email:

[email protected]

Notice Address:

121 W Lexington Dr., Office 422

Glendale, California 91203 USA